Sales Administrator & Tender Officer

Job Responsibilities:

1. Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfilment.
2. Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
3. Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to the sales team and management.
4. Handle Inquiries and Correspondence: Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments.
5. Sales Support: Provide administrative support to the sales team, including scheduling meetings, preparing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.
6. Order and Inventory Management: Monitor inventory levels, coordinate with suppliers for timely replenishment, and track shipments. Ensure accurate stock levels and assist in resolving any discrepancies.
7. Coordinate Sales Events: Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.
8. Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
9. Prepare and submit Tenders, Pre-Qualifications and RFP/Q as and when required.

Required Skills:

1. Excellent organizational and time management skills.
2. Strong attention to detail and accuracy.
3. Effective communication and interpersonal skills.
4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.
5. Ability to work independently and collaboratively in a team.
6. Strong problem-solving and decision-making abilities.
7. Ability to prioritize tasks and work under pressure.
8. Knowledge of CRM software and sales tools is a plus.

Required Qualifications:

1. High school diploma or equivalent; a degree in business administration or a related field is preferred.
2. Proven experience in a sales support or administrative role in the security industry is a must.
3. Familiarity with sales processes and procedures.
4. Knowledge of order processing systems and CRM software.
5. Excellent written and verbal communication skills.
6. Strong numerical and analytical skills.
7. Ability to adapt to changing priorities and work in a fast-paced environment.
8. Proven track record preparing and submitting tenders, pre qualifications and RFP/Q.
9. Professional and friendly demeanor.