The HRM Lead will be responsible for ensuring the smooth and efficient operation of the company’s human capital, driving a positive culture of performance and result delivery. The role focuses on providing guidance to the management on strategic staffing plans, performance management, compensation, benefits, learning & development, compliance, cost reduction, and labor relations.
Main Duties & Responsibilities
- Ensure that the Company’s management and practices meet its statutory obligations and reflect best HR Practice and that the service capacity, model and skills are responsive to current and future demands and change.
- Lead in identifying improvements and initiatives to the HR function and identify personal development opportunities.
- Participate in the development, implementation, and monitoring of the company’s HR Strategy and associated policies in support of the company’s overall strategy, ensuring employee effectiveness and motivation are maximized.
- Work closely with the other members of the Senior Team to ensure the consistent delivery of an efficient HR service within the Company and work to increase the company’s overall effectiveness.
- Provide effective leadership on employee relation matters and foster productive and effective relationships with staff.
- Ensure the provision of professional support, leadership, and advice to line managers in relation to HR best practices including Employment Law, HR Policies & Procedures, and staff relations.
- Take over responsibility for recruitment and workforce planning to ensure that it is innovative, creative, and contemporary and is responsive to changing needs.
- Identify and implement organizational development initiatives and structures which support leadership development, innovation, flexibility, and high performance.
- Demonstrate excellent influencing and negotiation skills and manage conflict in a diplomatic but appropriately assertive manner.
- Oversight and responsibility for ensuring the highest standard of data integrity within the HR
- /Payroll Management information systems and full compliance with all relevant legislation including Data Protection.
- Ensure the maintenance of accurate staff records and related information and responsibility for the manpower information.
- Ensure compliance with the obligations required by the Data Protection Act 2019.
- Ensure that the HR Service makes the most effective and efficient use of developments in information technology for both across the companies.
- Ensures full compliance of all staff with Healthy Safety rules.
- Comply and enact Health and Safety responsibilities as outlined in the company’s policies, protocols, and procedures relevant to your function.
- Personal Commitment, Motivation, and Integrity.
- Demonstrates commitment and buy-in to the role and leads lasting change in the quality of service delivered with a focus on improving the outcome for all employees.
- Demonstrates high personal standards in terms of ethics, openness, and integrity and has a commitment to continued professional development.
Qualifications, Skills & Experience
- Must have a Master’s degree in HRM or Business Administration.
- A bachelor’s degree in human resources or a related field.
- At least 5 years of experience working as an HR Manager in a BPO, Customer Experience Company, or security-related sectors.
- Demonstrated experience in human capital management best practices.
- Demonstrate team performance skills, a service mindset approach, and the ability to act as a trusted advisor.
- Excellent interpersonal skills in teamwork.
- Proven creativity, analytical and problem-solving skills.
- Excellent communication skills (written & oral); able to communicate effectively with technical and non-technical audiences through all levels and diverse experience and knowledge in Information systems.
